1 reviews | Active since Dec 2024
I’ve had enough of Vumatel’s/ Supersonic's terrible service!
I’ve had enough of Vumatel’s/ Supersonic's terrible service. We lost internet connection on Thursday 12th December 2024 - the LOS light on our router started flashing red. Our first of many calls was placed that same day, on Thursday morning. We were promised a technician visit within 72 hours, a whole week has gone by and still we have not been assisted. This is now the 8th day of phone calls and numerous emails yet no matter how many times I’ve contacted them, the issue remains unresolved. The customer service is equally frustrating—long hold times, no follow-up and each time a different excuse is given as to why we have no internet from loss of signal, the next is a link down and thereafter they blamed it on vandalism, so which one is it? Regardless of the reason, why is the issue not being fixed? We are issued with a ticket but soon after the ticket gets closed without resolving the issue? As a loyal paying customer, I expect reliable service, and Vumatel has failed in every way. I’m seriously considering switching providers and will not recommend them to any family or friends.
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We have checked with Saps Grassy Park and they are not aware of any civil unrest and neither are we who live here.
We appeal to you to do the right thing and fix the connection if you care about your customers and wish to retain us as clients in the coming year. There appears to be a lack of collaboration and cooperation between Supersonic and Vuma, that you are not working together, sharing resources and as a result not achieving what should be your common goal:to provide ongoing service and customer support.
From an extremely frustrated customer doing research to
find a new internet service that does not involve Supersonic or Vuma.
If and when you do respond to this message, do so in public.
***
We have checked with Saps Grassy Park and they are not aware of any civil unrest and neither are we who live here.
We appeal to you to do the right thing and fix the connection if you care about your customers and wish to retain us as clients in the coming year. There appears to be a lack of collaboration and cooperation between Supersonic and Vuma, that you are not working together, sharing resources and as a result not achieving what should be your common goal:to provide ongoing service and customer support.
From an extremely frustrated customer doing research to
find a new internet service that does not involve Supersonic or Vuma.
If and when you do respond to this message, do so in public.