I've been sold green lies by Vuma representatives.

I paid vuma on 23rd of Feb 2025 they're unable to come install my router because there's an existing router under my address of which it was paid by my niece and disconnected months ago. Now I'm being told stories after I paid the subscription fee of R3:99 please assist get a refund or they come install a new router under my name with free installation. Their *********** employees sold lies to me in order to gain a sale.u