Issue still not resolved after 6 days for making the payment
It's been 7 days after making the payment with no internet service and no one giving concrete feedback regarding my payment issue. Every time I contact SADV via WhatsApp they keep on placing new orders and ging giving the 24/48 hours turnaround time.
I am writing on Hellopeter for the second time this week for the same issue, I have logged a complaint to Vumatel via email (***) and Thandazile called me yesterday morning and requested that I send her the Payfast proof of payment of the payment I made on Saturday and I did. Up until now, she has not gotten back to me and I even sent a follow-up email yesterday afternoon at 14:30 am.
I am spending money every day buying data as I need to use the internet for work purposes and who is going to reimburse me for all the money that I have spent for these past 6 days?
I have spoken to 6 or 7 different *********** people who were not willing to help me before dealing with Beauty. Beauty reassured me she will do her best to assist me up until my query is resolved and she kept me on the loop on what is happing by calling me frequently to update me. She called me again this morning to make sure I do not o another week without internet and my internet is working.🤗
Thank you, Beauty, once again for the assistance, and keep excelling in what you are doing, you are really an asset to your company. 🙏
I have spoken to 6 or 7 different *********** people who were not willing to help me before dealing with Beauty. Beauty reassured me she will do her best to assist me up until my query is resolved and she kept me on the loop on what is happing by calling me frequently to update me. She called me again this morning to make sure I do not o another week without internet and my internet is working.🤗
Thank you, Beauty, once again for the assistance, and keep excelling in what you are doing, you are really an asset to your company. 🙏