ISP Problem

I requested a move order last year September, but revoked the move order. I did not pay the wifi, because my line never got activated. Cell C said that there is another ISP on my fibre line. They never did any effort to fix this problem. It's been 4 months that I have been without wifi. They deducted R4958 without my permission. I had to call vumatel to sort out my line. The problem was with Vumatel. How can I pay for something I'm not getting? This is not right. I would like to be refunded or I will be reversing this debit order. Your company is absolutely useless.