TP
Tlou P
1 reviews | Active since Mar 2022
23 Mar 2026, 14:32
ISP line
I moved in to a new place, I am renting. I paid for fibre via webafrica. The router was installed on Friday but the wifi isn't activated yet. I spoke to an agent via webafrica WhatsApp line and to my surprise. They cant activate my fiber because the previous tenant had wifi and an ISP line has to be released. I dont know the previous tenant, I paid for fibre and now im stuck because it isn't working. They told me find the previous tenant and ask them to release the line. How? A line 3 was created ? Why was it created if it couldn't be done. Why did they take my money?
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
24 Mar 2026, 09:19Good morning Tlou
We hope that you are well
Kindly request your ISP to log a circuit release request for the ISP holding the lien to be released.
Kind Regards
The Vuma Team
We hope that you are well
Kindly request your ISP to log a circuit release request for the ISP holding the lien to be released.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply24 Mar 2026, 09:19
Official
Good morning Tlou
We hope that you are well
Kindly request your ISP to log a circuit release request for the ISP holding the lien to be released.
Kind Regards
The Vuma Team
We hope that you are well
Kindly request your ISP to log a circuit release request for the ISP holding the lien to be released.
Kind Regards
The Vuma Team
Best regards,
TP
Tlou P's updateReviewer Update
24 Mar 2026, 09:33Good morning.
I am a new tenant here, the landlord has no idea who installed fiber. The previous tenant has left. What should I do? I have a new router in my cottage and it is not working. Mind you, I already paid.
I am a new tenant here, the landlord has no idea who installed fiber. The previous tenant has left. What should I do? I have a new router in my cottage and it is not working. Mind you, I already paid.
TP
Tlou P's update24 Mar 2026, 09:33
Reviewer Update
Good morning.
I am a new tenant here, the landlord has no idea who installed fiber. The previous tenant has left. What should I do? I have a new router in my cottage and it is not working. Mind you, I already paid.
I am a new tenant here, the landlord has no idea who installed fiber. The previous tenant has left. What should I do? I have a new router in my cottage and it is not working. Mind you, I already paid.
TP
Tlou P's updateReviewer Update
24 Mar 2026, 09:33I logged a ticket and the number is: ***2
TP
Tlou P's update24 Mar 2026, 09:33
Reviewer Update
I logged a ticket and the number is: ***2
Vumatel's replyOfficial
25 Mar 2026, 09:53Kindly be advised that the service was activated yesterday.
Regards
The Vuma Team
Regards
The Vuma Team
Best regards,
Vumatel's reply25 Mar 2026, 09:53
Official
Kindly be advised that the service was activated yesterday.
Regards
The Vuma Team
Regards
The Vuma Team
Best regards,