1 reviews | Active since Jun 2024
Is Vumatel and WenAfrica colab a ****?
I have paid for my fibre on 17 May... i have used the whatsapp , phone numbers and even customer service numbers, today, i still dont have my fibre, i struggle to get ahold of them for the last week, agents have been sooooo disrespectful that the one at vumatel itself actually dropped the call in my face and i didnt even swear or i wasnt disrespectful to him, i simply wanted answers... I called back to speak to a manager, just to hear that he was too busy to listen to my complaint... they say that my telephone number isn't working but i have given them my correct numbers atleast 3 times with every contact i had with @vumatel and @webafrica.... i have spent sooo much money on airtime calling them and even data to contact them but they are nonchelant... rhey are saying now i can wait 7-10 days to recieve my money back which i dont believe because the said ill wait 7-14 days for my installation and that still hadn't happened...
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
I'm sorry that I need to be using this platform as a form of communication with Vumatel, but for some reason no one from Vumatel or WebAfrica is getting back to me...
Today is the 27th WORKING DAY and I still have no Fibre connection, no money back nothing.
I had confirmed an appointment for the installation on the 19th June at 4pm, luckily someone was home that day because not only did your technician rock up at 11am without notification, he also said that that time doesn't work for HIM... apparently the connecting box in someone else's yard needed to be connected at the office to do the installation, while waiting for response from your office, he left and said he was coming back later.... It is Wednesday again and he is yet to return...????????????????????
No replies on email, WhatsApp, Facebook messenger and even when calling customer care line, I was on hold for more than 19minutes as was estimated, ended up 1st in the caller line just to hear "you have reached the voicemail service..."
What is happening?????
I'm sorry that I need to be using this platform as a form of communication with Vumatel, but for some reason no one from Vumatel or WebAfrica is getting back to me...
Today is the 27th WORKING DAY and I still have no Fibre connection, no money back nothing.
I had confirmed an appointment for the installation on the 19th June at 4pm, luckily someone was home that day because not only did your technician rock up at 11am without notification, he also said that that time doesn't work for HIM... apparently the connecting box in someone else's yard needed to be connected at the office to do the installation, while waiting for response from your office, he left and said he was coming back later.... It is Wednesday again and he is yet to return...????????????????????
No replies on email, WhatsApp, Facebook messenger and even when calling customer care line, I was on hold for more than 19minutes as was estimated, ended up 1st in the caller line just to hear "you have reached the voicemail service..."
What is happening?????