HN
Hosam N
1 reviews | Active since Jan 2014
16 Nov 2024, 15:47
Irresponsible and faking ticket closure
Very bad experience My internet is down with no light on broadband and service Issue escalated to vodacom and they open ticket on vumatel When they come then they claim issue in DFA And later they closed ticket as issue resolved... Seriously?? And now we call them they say we must open new ticket with vodacom So they **** it up and they don't follow up with DFA... And want us to open new ticket because they want to show good KPIs with out actually fixing the issue....
***5
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Vumatel's replyOfficial
19 Nov 2024, 10:20Good day, Hosam El Nahas.
Thank you for getting in touch.
The ticket was linked to a fibre break in the area, and it has been resolved.
We apologize for the interruption of connectivity.
Kind regards
The Vuma Team.
Thank you for getting in touch.
The ticket was linked to a fibre break in the area, and it has been resolved.
We apologize for the interruption of connectivity.
Kind regards
The Vuma Team.
Vumatel's reply19 Nov 2024, 10:20
Official
Good day, Hosam El Nahas.
Thank you for getting in touch.
The ticket was linked to a fibre break in the area, and it has been resolved.
We apologize for the interruption of connectivity.
Kind regards
The Vuma Team.
Thank you for getting in touch.
The ticket was linked to a fibre break in the area, and it has been resolved.
We apologize for the interruption of connectivity.
Kind regards
The Vuma Team.