1 reviews | Active since Apr 2013
Irate New Client and Refferals
I've been fooled by this company mind you I have referrals that needs their money because they are not reliable. They promised my referral that she must be at home for installation on Saturday till now they have not contacted her and when she is calling the number they contacted her with they do not pick up.
They contacted me on Saturday that.my own installation will be on Monday at 09:00 till now they haven't pitch.
I contacted their service provider several times via WhatsApp (WebAfrica), they confirmed that the installation is going to be done by Vuma it's not in there hands anymore. This is unfair, I'm stressed now my referral are furious with me worse part of it I don't have right answers for them as Iam straight forward person please guys take me out of this messery.
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Regards
The Vuma Team
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Regards
The Vuma Team