Interrupted connection

I'm generally not one to complain, especially not on social media but I don't know what else to do with the pathetic service experienced through VOX and Vumatel collectively...

Exactly 3 weeks ago my home Fibre suddenly went offline and has been off since, correspondence has been an absolute nightmare, firstly it is a struggle to get through telephonically and on email I am forever responded to with a reference number and that the issue will be resolved.

Vumatel eventually sent someone to my home and they requested proof of address in order to reactivate my line, only for a week later to be asked for the same process to be completed. And what's worse is that during this whole struggle, not one person has found it necessary to make contact in order to apologize for the massive inconvenience experienced by their clients. Meanwhile their debit order goes off right on time and not a single word of compensation for our struggles...

Whether or not this post helps me at all remains to be seen, but it is an utter shame that one needs to resort to these types of measures for assistance, you would swear I have asked for a special favor.

ALL I WANT IS THE SERVICE THAT I M PAYING FOR, TO WORK LIKE IT SHOULD

Is that really too much to ask for???