Internet Interruptions Kensington B

Vumatel Head Office Bryanston - could someone please tell me what is going on in Kensington B with your fibre line. We are instructed to log a query with our ISP - which we have all done - but there is no difference in the experienced challenges on our lines. I wish I could say this has only been going on for a week but frankly it has been close on a month - how long does it take you to fix a problem. I think you can appreciate that in these times there are many of us working at home which is proving impossible with the current internet connection. I know I am not the only person in my area who has logged a complaint - so I would like to know what is the process for getting you to pay attention. Your urgent response would be so appreciated.