Internet down for 5 days, no solution, delayed responses to emails and unreliable technicians

My internet went down (19th October 2017,Thursday) and I contacted Vox telecom immediately, their service is horrible anyway but eventually I got in contact with Vumatel. They opened a ticket, and then closed it (Friday morning) without calling me, saying in an sms that the issue had been resolved (ref 20552). Then after I got in contact with them again (Saturday) they opened a new ticket (20914) and I said that I've already waited more than 48 hours, I don't want to wait again. They responded to me yesterday (Sunday) and told me that they would send a technician out that day, that was 11:00 in the morning. The technician did not show up that day, I sent another email at 19:23 telling them that it looks really unlikely that someone is going to come out, and nobody ever did.

After more contact today a technician did come around at around 17:00. Just note that these people have no idea how to set up appointments, I asked the person who was apparently dispatching (still ref 20914) the technician what time he would be around, she told me that as soon as she's done on the call she'll tell him to come to my place. I assumed that he was in my area, he took more than an hour to get to me and I had to call them again to find out what was going on. He finally arrived at 17:00, he had miraculously forgotten his ladder, so after wasting my time for a while he said he would go back to Bryanston (I'm in ****arney) to get a ladder and then come back. I'm writing this at 20:47 on the same day the technician told me he'd be back and he still hasn't come around. I think this is absolutely ridiculous.