1 reviews | Active since Jul 2011
Internet down for 48h counting
My internet has been down since 18 November 2024. It has been 2 days now. Apparently according to Afrihost, my line was wrongfully closed.
No response from VUMA in 48h. After they said it would be restored on 18 November 2024 by 6pm.
Meanwhile I have to drive around to get access to internet or use mobile data at an enormous amount per day. But don't worry, the R35 per day which will be reimbursed must cover my R100 per day expenses.
No alternative solutions. Clients are told to "just be patient".
Absolutely pathetic!
As a business owner down time costs me money. I guess at the end of the month when I can't feed my family, I will just tell my them Afrihost and Vumatel is so sorry for the inconvenience.
Thank you for getting in touch.
We do not process cancellations, only your ISP can cancel the line. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
The line has been activated, if you still have no connectivity, please contact your ISP (internet service provider).
Kind regards
The Vuma Team.
Best regards,
Thank you for getting in touch.
We do not process cancellations, only your ISP can cancel the line. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
The line has been activated, if you still have no connectivity, please contact your ISP (internet service provider).
Kind regards
The Vuma Team.
Best regards,