sM
sthandwa M
1 reviews | Active since Apr 2014
16 Oct 2024, 14:58
Internet down for 4 days!!
My internet has been down from Sunday 14 October and till today I’m not reconnected. I had logged a fault on Monday with ISP and they said they are working on the issue. I’m on day 4 of no connection and I’m losing out on business as I’m working from home. Who will pay me the money that I’m losing? The service is utter *******, worst mistake I made was taking fibre with you guys! You so quick to send email for us to refer people to join and only for them to also get this **** service!!! I want my connection restored immediately!!!
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
16 Oct 2024, 16:00Good day, Sthandwa
We trust that you are well,
We can confirm that the above-shared ticket is assigned to a technician currently, the ticket is still within our 24-72 working hours.
Kind regards,
The Vuma Team
We trust that you are well,
We can confirm that the above-shared ticket is assigned to a technician currently, the ticket is still within our 24-72 working hours.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply16 Oct 2024, 16:00
Official
Good day, Sthandwa
We trust that you are well,
We can confirm that the above-shared ticket is assigned to a technician currently, the ticket is still within our 24-72 working hours.
Kind regards,
The Vuma Team
We trust that you are well,
We can confirm that the above-shared ticket is assigned to a technician currently, the ticket is still within our 24-72 working hours.
Kind regards,
The Vuma Team
Best regards,
sM
sthandwa M's updateReviewer Update
16 Oct 2024, 18:03Do you understand that I use the internet for work and now I can’t work because it’s down for the past 4 days , who’s going to pay for the work that I have missed? I want my internet restored immediately and I want to be charged pro rata for the days that I had no internet . I will not pay for days that I had no service. Your service is *******!!!
sM
sthandwa M's update16 Oct 2024, 18:03
Reviewer Update
Do you understand that I use the internet for work and now I can’t work because it’s down for the past 4 days , who’s going to pay for the work that I have missed? I want my internet restored immediately and I want to be charged pro rata for the days that I had no internet . I will not pay for days that I had no service. Your service is *******!!!
sM
sthandwa M's updateReviewer Update
17 Oct 2024, 11:29I’m still waiting for my service to be resorted , I have given you more than enough time. You guys are now bull****ting me. I want my connection back on immediately!!!
sM
sthandwa M's update17 Oct 2024, 11:29
Reviewer Update
I’m still waiting for my service to be resorted , I have given you more than enough time. You guys are now bull****ting me. I want my connection back on immediately!!!