Internet down

#telkom and #vumatel are totally **** in the product and service providing. The beginning of the year we upgraded the line speed and months later our line was cut off. Telkom told us we were in arears so the internet was switched off. No phone call, no follow, just shut down. So I asked, how is it possible to be in arrears on a debit order. Where is the logic. Telkom did not adjust the price, so we as the consumer gets punished for their fault. So the account gets settled and now we have been waiting more than a week to get a vumatel technician out with no time frame or indication when. Yet, I saw 3 vans parked at the church. Why does a church need 3 vans when home owners rely on the internet to work from home. The church can pray. Sort your **** out and service paying customers, especially on the price we pay! STILL waiting a week later!!!