INTERNET CONNECTION DOWN FOR 6 DAYS .... LET DOWN BY HOME-CONNECT & VUMATEL

My internet connection has now been down for 5.5 days !!! Through incompetence. My internet connection at my house is Home-connect. (HC) Vumatel supplies the optic fibre connection. My Internet connection went down afternoon of 23 Nov. I reported to Home-con 8.15 am Thursday 24th. HC raised a ticketISP971395. No productive action 24th. Morning of 25th phoned HC - very helpful lady guided me through steps in an effort to reestablish connection - failed. Message later from HC - my problem escalated. HC had contacted Vumatel who sent a service crew about 3.30pm. Vuma service team took one look at my "box" and frustratedly exclaimed that they were for repairs to optic fibre lines and the problem was in the "box". They phoned their section after opening the box and taking a picture. They were both helpful and obviously on-the ball. Said another team would come to fix. As anticipated nobody came on Friday afternoon or contacted me. Saturday I downloaded an email from VUMA asking me to rate their service. VUMA mail had my address wrong as well as wrong ticket number !!! IT IS CLEAR THAT VUMATEL CUSTOMER SUPPORT IS A SHAMBLES ! There is also no way that Vumatel take calls from customers - you have to go through the ISP company. Whether dealing with Vuma or HC one of the most frustrating things is that they do not followup on progress or lack of it. So this morning, the 6th day of outage, again a very helpful lady at HC tried again to sort out my connection - we went through the same process as on Friday to no avail. So how is this resolved ? As I see it ...... HC is the only line of contact and the ISP I pay so it is their responsibility to hammer Vumatel to sort it out or send their own service crew. Both HC & Vuma are at fault - their service structures are non functional. HC have great "window dressing" about esclating the problem but clearly it is just PR window dressing and has no teeth.