BM
Bafana M
1 reviews | Active since Jun 2026
12 Jun 2026, 09:04
Intermittent connection
For the past 21 days, I have been attempting to resolve a persistent problem, but unfortunately, the experience has been both ineffective and disappointing
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Bafana M's updateReviewer Update
12 Jun 2026, 09:06 For the past 21 days, I have been attempting to resolve a persistent problem, but unfortunately, the experience has been both ineffective and disappointing. Below is a summary of what I have encountered
- Repeated Unresolved Follow-Ups: I receive calls confirming whether I am still experiencing the issue; however, no further action is taken thereafter.
- Inconsistent Support Process: After a few days, I am contacted again and asked to perform tests. Once I provide feedback, there is no further communication or resolution.
- Premature Closure of Queries: On one occasion, my query was marked as resolved without the issue actually being fixed. I promptly responded to advise that the problem remained unresolved.
- Delays Due to Scheduling Constraints: Today being Friday, I have been informed that technicians do not operate over weekends, which further delays resolution until the following week.
BM
Bafana M's update12 Jun 2026, 09:06
Reviewer Update
For the past 21 days, I have been attempting to resolve a persistent problem, but unfortunately, the experience has been both ineffective and disappointing. Below is a summary of what I have encountered
- Repeated Unresolved Follow-Ups: I receive calls confirming whether I am still experiencing the issue; however, no further action is taken thereafter.
- Inconsistent Support Process: After a few days, I am contacted again and asked to perform tests. Once I provide feedback, there is no further communication or resolution.
- Premature Closure of Queries: On one occasion, my query was marked as resolved without the issue actually being fixed. I promptly responded to advise that the problem remained unresolved.
- Delays Due to Scheduling Constraints: Today being Friday, I have been informed that technicians do not operate over weekends, which further delays resolution until the following week.