Hellopeter
Share Your Experience
RK
Ruan K

1 reviews | Active since Feb 2014

24 Jan 2018, 14:26

Installer pitched up in wrong Province

Pre-ordered my fiber line in September 2017. Got a call on Friday 19 January 2018 saying that the area (Horison, Roodepoort) is ready and they booked it for Tuesday 23 January 2018 at 15:00. At about 15:30 the installer phoned me saying they went to the address and another guy was there and he said he didn't order fiber. Turns out they booked it for the same street number and name in Brackenfell, Cape Town, instead of Horison, Roodepoort. I have since been on the phone with Vumatel, sent numerous messages on email, Facebook messenger, Twitter, etc. and all they keep telling me is either they will investigate or contact me shortly to assist..

Vumatel, I need an honest, specific answer as to what is happening. Please do not simply send your standard "We will contact you shortly" reply. Make that shortly happen now please..

0
Replies (6)
Vumatel
Vumatel's reply24 Jan 2018, 14:37
Official

Good day Ruan,

We truly apologise for the error that was made, we will make contact with you shortly to assist with the matter.

Kind regards,

The VUMA Team

Vumatel
Vumatel's reply24 Jan 2018, 14:41
Official

Hi ruankirsten

We are so sorry for the error that transpired. We have made telephonic contact and explained what transpired. Once again our apology and as promised we will keep you updated once your area goes live in order to get you activated.

Regards

The Vuma Team

RK
Ruan K's update26 Jan 2018, 14:37
Reviewer Update
Thanks. But surely we can find out when it will be finished? The contractors finished here 41 days ago. Someone is sitting back somewhere and not doing their job.
RK
Ruan K's update30 Jan 2018, 08:55
Reviewer Update
Come on Vumatel still nothing?? If I took this long with an installation I would lose my job, all my clients, and everything else.
RK
Ruan K's update31 Jan 2018, 09:49
Reviewer Update
Why can you not give an ETA? It doesn’t make sense to me.
RK
Ruan K's update11 Feb 2018, 18:12
Reviewer Update
Almost 5 months after installation started in the area and still nothing. I am beyond frustrated by this point. I ran into a tech last week and he said they’re testing and will be done in a few days.