Hellopeter
Share Your Experience
CB
Charles B

1 reviews | Active since Dec 2011

27 Oct 2017, 10:40

Installation with no connection

More than 2 weeks after installation the service still does not work AT ALL. I have to phone EVERY DAY to have the ticket reopened because they keep closing it. Vuma keeps testing with me on the phone which takes half an hour (every day) and every day they say they will send as technician because they can see it is NOT working. For two weeks no technician came. When the technician finally arrives yesterday he leaves saying they will send a new team because they need to reinstall. And then the ticket gets closed. When I reopen it I am back to square one. More testing on the line and they need to book a new technician.

0
Replies (3)
Vumatel
Vumatel's reply27 Oct 2017, 15:57
Official

Good day Charles

We apologise for the experience you have had with us thus far.

Please note that we have tried to contact you but could not reach you, therefore, we will send an email communication.

Regards

The VUMA Team

Best regards,

CB
Charles B's update27 Oct 2017, 16:23
Reviewer Update
My phone is on and there are NO missed calls. Also I have NOT received an email. You are just trying to delay sorting this out!
CB
Charles B's update29 Oct 2017, 18:12
Reviewer Update
I have phoned every day for more than 2 weeks. I have phoned in 3 times today. The first 2 calls i was told a technician was appointed to visit. On the 3rd call at 5pm I was told the technician looked at the connection remotely and decided the connection is OK. It is NOT. Your installation patched to the wrong house. You are looking at someone else's connection. Every day your call centre tests and agrees with this. And every day they say the will send someone. And EVERY DAY FOR MORE THAN 2 WEEKS your technician is too lazy to come out here and says everything is fine. I DO NOT HAVE CONNECTION!!!!