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MF
Melanie F

1 reviews | Active since Aug 2018

29 Aug 2018, 16:50

Installation Team Rushes Installation

I had a installation done this afternoon, just to find out with shock after the installation team left and told me that they will contact the office to activate the line that the installation is not completed. I have phoned in to complain just to find out that there is no one in the installation office they all have left for the day. Now I must arrange again for time off from work so that they can come and fix the installation that they were in the first place rush to finish to go home.

0
Replies (3)
Vumatel
Vumatel's reply30 Aug 2018, 16:30
Official

Good day

Please accept our sincere apologies for the service you have received. Please be advised that we have escalated your query to our installations team for further assistance.

Regards

The Vuma Team

MF
Melanie F's update31 Aug 2018, 16:22
Reviewer Update
WOW!!!! Still no one from Vumatel had made contact. What Terrible and Pathetic service this is, I have in total been on the phone with Vumatel for more than 4 hours, evertime I get promissed the team will come out and so I am STILL WAITING and no feedback has been provided.
MF
Melanie F's update01 Sept 2018, 10:42
Reviewer Update
I need to Thank Portia from the installation team for going the extra mile to ensure thay my installation got completes, she went so far to arrange for the Maintenance team to come out on a Saturday to make sure that we are happy. My installation is now completed. I will recommend Portia to everyone who has a problem with their installation.