Installation taking forever

Item: Vumatel
Rating: 1
Author: Sakhile M

I app**** for Fibre in June 2017, after finding out that our complex didnt have fibre, i fought tooth n nail to have our complex install fibre! Now after assisting Vumatel/Fibrehoods to get into the complex, im starting to regret it as the response afterwards has been unsatisfactory. I am told of all sorts of delays etc and dont even have a date of installation 1 week later! Please assist!!

Helpful (0)

Replies (3)

Vumatel's replyOfficial

18 Sept 2017, 08:54

Good day Sakhile

I trust that you are well.

Thank you for bringing this to our attention. We have escalated the matter to the relevant department to assist.

Kind Regards

The Vuma Team

Best regards,

Vumatel's reply18 Sept 2017, 08:54

Official

Good day Sakhile

I trust that you are well.

Thank you for bringing this to our attention. We have escalated the matter to the relevant department to assist.

Kind Regards

The Vuma Team

Best regards,

Sakhile M's updateReviewer Update

20 Sept 2017, 09:02

Still waiting for the dates from your department? Shocking! It is taking 2 days and counting to get a DATE for an installation??? If Vumatel does not have the capacity to service its clients, it should stop marketing its services!

Sakhile M's update20 Sept 2017, 09:02

Reviewer Update

Vumatel's replyOfficial

20 Sept 2017, 09:56

Hi Sakhile

I went down to the Sales department and asked someone to Thandeka to contact you and provide feedback urgently.

Kind Regards

The Vuma Team

Best regards,

Vumatel's reply20 Sept 2017, 09:56

Official

Hi Sakhile

I went down to the Sales department and asked someone to Thandeka to contact you and provide feedback urgently.

Kind Regards

The Vuma Team

Best regards,