TM
Tanaka M
1 reviews | Active since Nov 2022
02 Nov 2022, 12:10
Installation Scheduling Delays
I app**** for Fibre through my ISP Home-Connect on the 25th of Oct-22. They informed me that Vumatel will contact me to schedule the installation. Still waiting on Vumatel to call and schedule the installation. The delay in installation is a huge inconvenience as I work from home.
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
02 Nov 2022, 12:18Good day
We apologize for the delay in response.
Please provide us with your Vumatel order number starting with VC or VR and we will assist with your inquiry. We will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the delay in response.
Please provide us with your Vumatel order number starting with VC or VR and we will assist with your inquiry. We will assist with your inquiry.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply02 Nov 2022, 12:18
Official
Good day
We apologize for the delay in response.
Please provide us with your Vumatel order number starting with VC or VR and we will assist with your inquiry. We will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the delay in response.
Please provide us with your Vumatel order number starting with VC or VR and we will assist with your inquiry. We will assist with your inquiry.
Kind Regards
Zoleka Guca
Best regards,
TM
Tanaka M's updateReviewer Update
02 Nov 2022, 13:25Good day
Its: VC-***. ***
Regards
Tanaka
Its: VC-***. ***
Regards
Tanaka
TM
Tanaka M's update02 Nov 2022, 13:25
Reviewer Update
Good day
Its: VC-***. ***
Regards
Tanaka
Its: VC-***. ***
Regards
Tanaka
Vumatel's replyOfficial
02 Nov 2022, 13:32Good day Tanaka
Thanks for the response. Please note that we have escalated your installation request and the team will be in contact with you regarding your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for the response. Please note that we have escalated your installation request and the team will be in contact with you regarding your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply02 Nov 2022, 13:32
Official
Good day Tanaka
Thanks for the response. Please note that we have escalated your installation request and the team will be in contact with you regarding your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for the response. Please note that we have escalated your installation request and the team will be in contact with you regarding your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Best regards,
TM
Tanaka M's updateReviewer Update
03 Nov 2022, 18:29Thanks for the assistance Zoleka. Unfortunately the technician came yesterday evening Wednesday 2nd Nov-22 and did not complete the installation. He left the ONT device and said a maintenance guy would come the following day and change the head on the fibre cable as it was too small and could not connect to the ONT device. The maintenance technician was supposed to come today Thursday 3 Nov-22 to complete the installation but no-one came through. Very frustrating. Why don't the technicians go to a job site with all the relevant tools and equipment to complete a job.
TM
Tanaka M's update03 Nov 2022, 18:29
Reviewer Update
Thanks for the assistance Zoleka. Unfortunately the technician came yesterday evening Wednesday 2nd Nov-22 and did not complete the installation. He left the ONT device and said a maintenance guy would come the following day and change the head on the fibre cable as it was too small and could not connect to the ONT device. The maintenance technician was supposed to come today Thursday 3 Nov-22 to complete the installation but no-one came through. Very frustrating. Why don't the technicians go to a job site with all the relevant tools and equipment to complete a job.
Vumatel's replyOfficial
04 Nov 2022, 09:41Good day
Please note that we have requested feedback from the team regarding your inquiry. We will revert shortly.
Kind Regards
Zoleka Guca
Please note that we have requested feedback from the team regarding your inquiry. We will revert shortly.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's reply04 Nov 2022, 09:41
Official
Good day
Please note that we have requested feedback from the team regarding your inquiry. We will revert shortly.
Kind Regards
Zoleka Guca
Please note that we have requested feedback from the team regarding your inquiry. We will revert shortly.
Kind Regards
Zoleka Guca
Best regards,
Vumatel's replyOfficial
04 Nov 2022, 14:10Good day
Kindly note that the team has advised that your connection is active on our end. Please confirm if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that the team has advised that your connection is active on our end. Please confirm if your connection has been restored.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply04 Nov 2022, 14:10
Official
Good day
Kindly note that the team has advised that your connection is active on our end. Please confirm if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that the team has advised that your connection is active on our end. Please confirm if your connection has been restored.
Kind Regards
The Vuma Team
Best regards,
TM
Tanaka M's updateReviewer Update
04 Nov 2022, 17:50Good day
Installation is now complete and the connection is now active. Thanks for the assistance with getting the installation sorted.
Regards
Tanaka
Installation is now complete and the connection is now active. Thanks for the assistance with getting the installation sorted.
Regards
Tanaka
TM
Tanaka M's update04 Nov 2022, 17:50
Reviewer Update
Good day
Installation is now complete and the connection is now active. Thanks for the assistance with getting the installation sorted.
Regards
Tanaka
Installation is now complete and the connection is now active. Thanks for the assistance with getting the installation sorted.
Regards
Tanaka