KC
Kelvin C
1 reviews | Active since Nov 2019
09 Nov 2022, 12:19
installation process is taking WAY TOOOO LONG
I ordered a package with them on the 2nd of November 2022, fiber got installed on the Friday, BUT today 9th of November 2022 the fiber line apparently it's active but the black box is not showing it and nothing is working, I contacted my ISP and they log a ticket with Vumatel and it will take 24-72 hours to be attended, like really for a new customer to experience this is totally unacceptable, I understand that it was raining and a lot can happen like damage fiber cable, etc. and they still did the installation which I appreciate it a lot but waiting so long for a fiber to be up and running properly this is unacceptable.
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Replies (2)KC
Kelvin C's updateReviewer Update
10 Nov 2022, 07:52when will i expect a call regarding the splicing this is unacceptable, ISP-953378
KC
Kelvin C's update10 Nov 2022, 07:52
Reviewer Update
when will i expect a call regarding the splicing this is unacceptable, ISP-953378
KC
Kelvin C's updateReviewer Update
11 Nov 2022, 08:03This is so disappointing, the guy came and do the splicing and find out the cable was faulty, he then says he will get someone to exchange the line and then will be back to do the splicing again and it will not take long to get me online for work. one full day passed and I chat with my ISP provider and they find out that he didn't even update the ticket for the cable to be replaced and I'm still waiting here the entire day for them to come back or get back to me, this is so sad.
KC
Kelvin C's update11 Nov 2022, 08:03
Reviewer Update
This is so disappointing, the guy came and do the splicing and find out the cable was faulty, he then says he will get someone to exchange the line and then will be back to do the splicing again and it will not take long to get me online for work. one full day passed and I chat with my ISP provider and they find out that he didn't even update the ticket for the cable to be replaced and I'm still waiting here the entire day for them to come back or get back to me, this is so sad.