Installation problem & pathethic call centre

Fibre available in our area, we booked an installation with Vumatel for 22 Aug 08h00. Sub-contractors arrived on 22 Aug, not knowing what they were doing and asking us for advice on the installation. According to the sub-contractors, they would have to either dig up the pavement in the front of the property....or would have to install several meters of unsightly white pipes in order for us to get Fibre.

A guest house is run from the property, unsightly white pipes are definitely not an option.

The sub-contractors left a big mess inside the house where they inspected the internet connection / cables, never bothered to clean up when they left.

The installation was not completed as we have NO CONFIDENCE that they would have done a neat job with the installation....which would lead to additional cost for us to fix what they messed up.

Phoned Vumatel Call Centre to reschedule installation with someone who was more knowledgeable....after 28 minutes of being transferred to and fro...I couldn't get into contact with a single person who could assist us. The majority of call centre operators were also extremely rude and unknowledgeable.

Can someone please contact me in order to reschedule a meeting with an installation team so that we can discuss the installation options before starting with the installation? I want to be clear that we need someone with SUFFICIENT KNOWLEDGE on the matter to CONSULT BEFORE SIMPLY INSTALLING and leaving a mess that will cost us money to fix.