Installation Nightmare with Vumtel and Cool Ideas

What a horrible company, I ordered Vuma Reach through Cool Ideas on Friday 31 May 2024 andd paid the same day. I got a call from Vuma notifying me that Installation will take place Monday 3 June at 8:00 AM, Sunday I got a confirmation email about the installation so I took a day off to be available for the installation and guess what?? They never show up, I call Cool Ideas customer service at 11AM they tell me to give the technicians at least an hour, I call Cool Ideas again at 2PM the consultant puts me on hold multiple times and then tells me she sent me an email where I'm supposed to respond with proof of residence and proof of payment to escalate the issue with Vumatel since they are in charge of the installation but I never got the email. I try finding Vumatel on Twitter and to my shock there are multiple people from different ISP's also experiencing Installation issues some even since April. I contact Vumatel on Twitter to find out why technicians never showed up for installation, Vumatel takes forever to respond then I get a nonchallent "Hi, Morgan G-sta SA we have since picked up that your installation has been completed, please advise if that is correct." How the hell was Installation completed when I didn't sign it off?? That's the only response I ever got from Vumatel and never got a response again, Called their phone line and waited 10 minutes to speak to a consultant only for them to hang up as I'm explaining my issue

I'm no longer interested in getting fiber internet especially becase Vumatel is the only provider in my area, I've never experienced such disrespectful service. I was gonna cancel Rain for fiber but now I want a refund and use it to continue my service with Rain. Vuma is a ****en **** of a company