Installation Nightmare!!!

I placed my order for fibre from Home-Connect through the Vumatel website on the 12th of December. Eventually I get a call from Britelink on the 4th of January to organise a date to install the fibre at my unit. I arrange for them to come on the 8th of January at 14:30.

On the 8th I get a call on the Britelink at 12:45 to say they are outside my unit. They just assume I can drop everything I'm doing and come home to meet them when I have planned my day around them being there at 14:30. Anyway they take about 4 hours to install the fibre. Then they say the line needs to be spliced and they will call to arrange a time.

No one calls to arrange a time. I get a call at 15:00 on the 12th to say the guy is outside to splice the line. Again I have to drop everything I'm doing and come back to the house. So the line is spliced and he tries to get through to the office for them to activate and check the line. Hes can't get through and says to me the guys on lunch!! At 15:30pm!!! Anyway he says they will activate the line and the light will go green etc.

The line still had not been activated. Then I get a call at 10:00am from the guy who spliced the line to say they can't see the CPE on their side and he has to come test the unit. And again he's outside waiting for me. No call to arrange a time nothing!!!! He tests the line and says that the line must be damaged and they are going to have to come back and reinstall the line and then he will have to come back and splice it!!!

This is ****ing ridiculous that I now have to take out another 2 days because of your service providers incompetence. I'm assuming I'm going to get a random call this week to say they are outside to come install.

I have honestly never in my life experienced this level of poor service!!