Installation issues

I signed up for Fibre Installation and made the payment as per request and It was confirmed that all is in order and I will be getting a call for the installation guys. I then receive emails and sms's confirming that an installation was done where as nothing was done on my side and no contact was ever made. I called and they confirmed that it shows active and i explained to them that no installation was done, agent then confirms my address and picks up that the street name was captured incorrect and it was done for that address. I requested that she has it corrected as its the agent that was assisting me who captured wrong information and i find this very strange as i spelled it for him many times to make sure theres no spelling errors. Agent then tells me she has escalated matter and i should be called by the guys from Vuma and today still no contact. I even made the whatsapp query where i was told that it will take 24-72working hours and that has passed and no communication or updates. This is so pathetic. Can someone tell me if the installation will be done or not so you can do a refund if it wont be done