Installation Delay Resolution Needed

I am writing to address an ongoing issue regarding the installation of internet services at my current residence. Despite multiple attempts over the past two months to secure installation, I regret to inform you that the matter remains unresolved. I have diligently followed the procedures outlined by your customer service representatives, yet I find myself caught in a frustrating loop of bureaucratic procedures. Each time I reach out for assistance, I am redirected from one department to another, from one representative to the next, without any tangible progress. Allow me to provide some context: I was assured that there is existing ISP coverage at the location to which I recently relocated. However, upon further inquiry, it became apparent that a line needs to be added to facilitate the connection. The reason cited for this delay is the inability to locate the previous tenant who allegedly utilized services at this address. This predicament has left me in a state of utter perplexity. I find it incredulous that the installation process is contingent upon the whereabouts of a previous occupant, particularly when their existence seems elusive. Moreover, I am disheartened by the suggestion that I, as a paying customer, am responsible for resolving the situation by tracking down this purported "ghost" tenant. As a loyal customer of your service, I implore you to intervene and expedite the resolution of this matter. It is essential to recognize that the onus does not lie with me to rectify administrative oversight or logistical challenges that fall squarely within the realm of your responsibilities as a service provider.