Installation a complete mess, no response from Vumatel

<p>I had Vumatel CPE installed on the 13th July 2016. The Engineer came out first, and I showed him where I wanted the device - in my office. The servicemen then came out and refused to install where the Engineer and I had agreed. They installed the unit in my lounge, without telling me that there would be an additional cable to the router. Then home-connect came and installed router and cable. The result is a router that sits in the middle of my couch in my lounge, nowhere near my office. I called Vumatel and the Engineer came out and agreed that was unacceptable. He had another look and agreed Vumatel would reinstall into my office where I originally wanted it. The servicemen arrived and again refused to do what they Engineer wanted. Since then I have received a demand every month for the installation fee. Every month I phone Vumatel, explain the proble and the Engineer promises he will come and have a look. Now I am being threatened with suspension. Kindly sort out. This has been going on for months now.</p>