Incredibly BAD SERVICE
<p>Order line in January – details have been sent ********** <p>To date 25 February - we now have a line in but still no service.</p> <p>I phoned every day last week but every time I get through to your mystical department Installations by your help desk (Who can’t help) I get cut off or given a promise that I will be called back with an answer.</p> <p>I have logged calls and have been told don’t worry 24 hrs turn around – still no service</p> <p>To compound the problem the installation team does not work weekends.</p> <p>I give up - Guess, I will just stay with Telkom – they at least have a semblance of service.</p>
Good day Len,
We apologise for any inconvenience caused and understand your frustration.
Please email us your address and contact details to *** so that we can follow up with the relevant team and rectify your issue?
Kind Regards,
The VUMA Team
Good day Len,
We apologise for any inconvenience caused and understand your frustration.
Please email us your address and contact details to *** so that we can follow up with the relevant team and rectify your issue?
Kind Regards,
The VUMA Team
Tonight after a call from Vumatel at lunch time all is working. Seems the trick is to use Hellopeter as the support desk. Vumatel please fix your call center so we your customers don't complain.
Tonight after a call from Vumatel at lunch time all is working. Seems the trick is to use Hellopeter as the support desk. Vumatel please fix your call center so we your customers don't complain.