LG
Logan G
1 reviews | Active since Apr 2022
07 Feb 2023, 13:08
Incorrect speed
In mid January 2023, I upgraded my package to a 1gbps speed.
To date I have never gotten close to that speed. My current speed is around 60mbps.
I have spoken to numerous technicians at mweb, and they never call me back with updates and the matter us still not resolved.
Mweb is still billing me for the 1gbps package even though I'm getting speeds of 60mbps.
Is this a joke....are you guys running a **** on your customers.
So terribly dissapointed and disgusted with you guys behavior .
People..please don't sign up with mweb...they are ********
Helpful (0)
Replies (4)0
Replies (4)LG
Logan G's updateReviewer Update
08 Feb 2023, 12:31I have already done that with my isp. They have all the screenshots of the speed tests including tests done directly from my fibre box...this ticket is 3 weeks old and you guys are doing nothing to resolve it....are you guys *********** or what
LG
Logan G's update08 Feb 2023, 12:31
Reviewer Update
I have already done that with my isp. They have all the screenshots of the speed tests including tests done directly from my fibre box...this ticket is 3 weeks old and you guys are doing nothing to resolve it....are you guys *********** or what
LG
Logan G's updateReviewer Update
09 Feb 2023, 12:51Why are you telling me this...shouldn't vumatel get the details of the ticket from mweb...must I Don your job for you
LG
Logan G's update09 Feb 2023, 12:51
Reviewer Update
Why are you telling me this...shouldn't vumatel get the details of the ticket from mweb...must I Don your job for you
LG
Logan G's updateReviewer Update
14 Feb 2023, 16:51No, it has not been resolved
LG
Logan G's update14 Feb 2023, 16:51
Reviewer Update
No, it has not been resolved
Vumatel's replyOfficial
17 Feb 2023, 06:57Good morning Logan
If your line is still not restored then can you please provide us with the full address for us to check the line on my end.
Kind Regards
The Vuma Team
If your line is still not restored then can you please provide us with the full address for us to check the line on my end.
Kind Regards
The Vuma Team
Vumatel's reply17 Feb 2023, 06:57
Official
Good morning Logan
If your line is still not restored then can you please provide us with the full address for us to check the line on my end.
Kind Regards
The Vuma Team
If your line is still not restored then can you please provide us with the full address for us to check the line on my end.
Kind Regards
The Vuma Team