TM
Theko M
1 reviews | Active since Jul 2013
20 Jun 2023, 17:35
Inconsistent Internet Connectivity
I have been having connectivity issues for the past 2 weeks and when I call my internet provider I am not getting any proper feedback. Last week I was told somebody would call me back with feedback and no one called me back, today again my line is down and no one can explain why this keeps happening. This is so much of an inconvenience as I am working from home and need to be constantly online. The worst thing is that they cannot give you a TAT to resolve your issue and they promise to call you back but NEVER call you back.
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Replies (2)
Vumatel's replyOfficial
21 Jun 2023, 09:38Good day Theko M
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Vumatel's reply21 Jun 2023, 09:38
Official
Good day Theko M
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
During this time, you may experience disruptions or a complete loss of service. We understand how frustrating this can be, especially when it affects your daily activities. Our team is focused on identifying and addressing the root cause of the outage, and we appreciate your patience and understanding while we work towards a resolution.
Kind regards
The Vuma Team
TM
Theko M's updateReviewer Update
21 Jun 2023, 11:17Thank you so much for your update, can you please keep us in the loop as to how far you are with the resolution for this, ideally an estimated TAT for the resolution.
TM
Theko M's update21 Jun 2023, 11:17
Reviewer Update
Thank you so much for your update, can you please keep us in the loop as to how far you are with the resolution for this, ideally an estimated TAT for the resolution.