RK
Rhine K
1 reviews | Active since Oct 2021
30 Nov 2022, 09:12
INCOMPLETE INSTALLATION
i was signed up and paid. the installation guys came mounted the router inside the house and then didnt connect the cables outside, because they say its blocked (no Idea what they aretalking about} advised to wait for maintenance....cant contact them they are not replying to my emails , call not going through VERY POOR SERVICE INDEED
Helpful (0)
Replies (8)0
Replies (8)
Vumatel's replyOfficial
30 Nov 2022, 09:21Good day
We apologize for the experience thus far. Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply30 Nov 2022, 09:21
Official
Good day
We apologize for the experience thus far. Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
RK
Rhine K's updateReviewer Update
30 Nov 2022, 09:26vr-***
RK
Rhine K's update30 Nov 2022, 09:26
Reviewer Update
vr-***
Vumatel's replyOfficial
30 Nov 2022, 09:36Good day
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply30 Nov 2022, 09:36
Official
Good day
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
RK
Rhine K's updateReviewer Update
30 Nov 2022, 09:41zoleka...the installation guys said that they cant complete the installation because its blocked outside the yard where they have to connect, so how is escalating it back to them going to help this time ?
and please give me a time frame
and please give me a time frame
RK
Rhine K's update30 Nov 2022, 09:41
Reviewer Update
zoleka...the installation guys said that they cant complete the installation because its blocked outside the yard where they have to connect, so how is escalating it back to them going to help this time ?
and please give me a time frame
and please give me a time frame
Vumatel's replyOfficial
30 Nov 2022, 09:47Good day
Kindly note that the team has come up with a solution inquiry to complete the installation. We have not been provided with the estimated time of arrival. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that the team has come up with a solution inquiry to complete the installation. We have not been provided with the estimated time of arrival. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply30 Nov 2022, 09:47
Official
Good day
Kindly note that the team has come up with a solution inquiry to complete the installation. We have not been provided with the estimated time of arrival. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that the team has come up with a solution inquiry to complete the installation. We have not been provided with the estimated time of arrival. We will revert once feedback is received.
Kind Regards
The Vuma Team
RK
Rhine K's updateReviewer Update
30 Nov 2022, 09:53okay thanks
RK
Rhine K's update30 Nov 2022, 09:53
Reviewer Update
okay thanks
Vumatel's replyOfficial
30 Nov 2022, 10:09We will revert once feedback is received.
Vumatel's reply30 Nov 2022, 10:09
Official
We will revert once feedback is received.
Vumatel's replyOfficial
30 Nov 2022, 12:20Good day
Please see below feedback from the team regarding your inquiry.
" Please note that this blocked conduit has been escalated to the Vumatel Civil team and they advise they will prioritize this matter. "
Kind Regards
The Vuma Team
Please see below feedback from the team regarding your inquiry.
" Please note that this blocked conduit has been escalated to the Vumatel Civil team and they advise they will prioritize this matter. "
Kind Regards
The Vuma Team
Vumatel's reply30 Nov 2022, 12:20
Official
Good day
Please see below feedback from the team regarding your inquiry.
" Please note that this blocked conduit has been escalated to the Vumatel Civil team and they advise they will prioritize this matter. "
Kind Regards
The Vuma Team
Please see below feedback from the team regarding your inquiry.
" Please note that this blocked conduit has been escalated to the Vumatel Civil team and they advise they will prioritize this matter. "
Kind Regards
The Vuma Team