Incomplete installation

My Vumatel installation was completed 8 November by Brightlink. My port has still not been converted in order for an ISP to pick it up and get activated. I was applying to Webafrica during November/December 2017 and was unsuccessful as they could not start my service. I lost out on a deal where they would have paid the R 1700 installation fee as well as the R 900 activation fee. I could not proceed as vumatel still did not sort out the issues with my port conversion. I have made numerous calls to vumatel and promises was made that i would be contacted back. Nobody called me back.

See below the ticket numbers generated either when i called and when Webafrica called.

I have the following ticket numbers:

Crm 979 through web africa 2017 12 04 Crm 751 through web africa ***004 through vumatel ***799 through vumatel ***898 through vumatel 2017 12 04 crm 751 through web africa ***536 through vumatel 2017 11 17

I have called numerous times during January 2018 as well but no ticket numbers was generated. I still have the same exchange box installed inside my house but cannot get service from an ISP until I’m certain that my port has been converted.

They way that i am being treated by vumatel is totally unacceptable. I cannot believe the amount of times i have called and that nothing has come of my attempts to get it sorted. Today i called and explained my situation again to an agent that made me wait for 28 minutes expecting that same person to resolve my issue only to be transferred to a totally new person where i was expected to start all over by explaining it again and then be put on hold again. What the hell is going on there with vumatel!!!?

Dries du Toit