Incomplete fiber installation

Got a fibre install almost 4 weeks ago. Still not connected because the Fibrehoods installation guys that did my neighbor's installation, used the only fibre pole available to me, for my neighbor. So the cable and termination box into my house was done, but it is not connected outside at the pole because my neighbor is connected to the wrong pole, effectively using my only available connection point. Their pole is 30meters down the road, unused. Contacted vuma, fibrehoods, afrihost various and multiple time - we are a month down the line and nothing is done yet. I am at the point where you can and remove your fiber box and installation, I will get an alternative arrangement. The install guy Gerrie (I think) phone number is ********** 090 makes such a massive deal about how you do the right thing correct the first time, but then does an install like this.