DM
Dorcas M
1 reviews | Active since Aug 2016
07 Mar 2023, 15:39
***********, ********* and Pathetic Customer Service
Good day Vuma Team,
It's me again, the network was restored on Thursday the 2nd late in the afternoon after 11 days of no coverage and vanished on the 04th to date. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved with no verification from me the customer. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.
Helpful (0)
Replies (6)0
Replies (6)Vumatel's replyOfficial
07 Mar 2023, 16:08Good day Dorcas M
Thank you for getting in touch.
We are sorry for the inconvenience experienced. We have escalated the ticket further, and we will revert with feedback.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry for the inconvenience experienced. We have escalated the ticket further, and we will revert with feedback.
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2023, 16:08
Official
Good day Dorcas M
Thank you for getting in touch.
We are sorry for the inconvenience experienced. We have escalated the ticket further, and we will revert with feedback.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry for the inconvenience experienced. We have escalated the ticket further, and we will revert with feedback.
Kind regards
The Vuma Team
DM
Dorcas M's updateReviewer Update
08 Mar 2023, 17:29Hi, I am still awaiting your response
DM
Dorcas M's update08 Mar 2023, 17:29
Reviewer Update
Hi, I am still awaiting your response
DM
Dorcas M's updateReviewer Update
09 Mar 2023, 14:25Hi
Please check and give feedback because nothing has been resolved.
Regards,
Please check and give feedback because nothing has been resolved.
Regards,
DM
Dorcas M's update09 Mar 2023, 14:25
Reviewer Update
Hi
Please check and give feedback because nothing has been resolved.
Regards,
Please check and give feedback because nothing has been resolved.
Regards,
DM
Dorcas M's updateReviewer Update
10 Mar 2023, 06:33Morning
Still a new day with no response or help from Vumatel, this shows how much you value your customers.
Still a new day with no response or help from Vumatel, this shows how much you value your customers.
DM
Dorcas M's update10 Mar 2023, 06:33
Reviewer Update
Morning
Still a new day with no response or help from Vumatel, this shows how much you value your customers.
Still a new day with no response or help from Vumatel, this shows how much you value your customers.
DM
Dorcas M's updateReviewer Update
10 Mar 2023, 15:22No technician came even now
DM
Dorcas M's update10 Mar 2023, 15:22
Reviewer Update
No technician came even now
DM
Dorcas M's updateReviewer Update
13 Mar 2023, 08:36I AM STILL WAITING FOR ASSISTANCE
DM
Dorcas M's update13 Mar 2023, 08:36
Reviewer Update
I AM STILL WAITING FOR ASSISTANCE
