DM
Dorcas M

1 reviews | Active since Aug 2016

07 Mar 2023, 15:39

***********, ********* and Pathetic Customer Service

Good day Vuma Team,

It's me again, the network was restored on Thursday the 2nd late in the afternoon after 11 days of no coverage and vanished on the 04th to date. I have been logging calls since with no luck again, is this the life that I am going to have with your company and every time I log a call they are closed as resolved with no verification from me the customer. Can management please sort this out asap urgently and permanently, I really didn't sign for this treatment.

0
Replies (6)
Vumatel
Vumatel's reply07 Mar 2023, 16:08
Official
Good day Dorcas M

Thank you for getting in touch. 

We are sorry for the inconvenience experienced. We have escalated the ticket further, and we will revert with feedback. 

Kind regards
The Vuma Team
DM
Dorcas M's update08 Mar 2023, 17:29
Reviewer Update
Hi, I am still awaiting your response
DM
Dorcas M's update09 Mar 2023, 14:25
Reviewer Update
Hi

Please check and give feedback because nothing has been resolved.

Regards,
DM
Dorcas M's update10 Mar 2023, 06:33
Reviewer Update
Morning

Still a new day with no response or help from Vumatel, this shows how much you value your customers.
DM
Dorcas M's update10 Mar 2023, 15:22
Reviewer Update
No technician came even now
DM
Dorcas M's update13 Mar 2023, 08:36
Reviewer Update
I AM STILL WAITING FOR ASSISTANCE