*********** Support Department

<p>I was so excited to get fiber. What a huge mistake I made using VUMATEL. The line has been erratic, up and down randomly. </p> <p>Last week I did not have internet for 4 days. The support staff blatantly **** to me, only sent technicians when I threatened to report them on this site. The support department needed to send two technicians at different times on Friday to fix the line. </p> <p> </p> <p>Of course phoning Vumatel was a nightmare. I was only able to get service from the support manager after many, many calls. </p> <p> </p> <p>I phoned to speak to him today as the LINE IS DOWN YET AGAIN. I was told that he is no longer with the company. </p> <p> </p> <p> Ian Kock, the senior person in charge of support refuses to talk to the public. I left 3 messages for him and of course he did not return my calls. On two other occasions I was told he was unavailable. </p> <p> </p> <p>I contacted Vumatel this morning. After being put through to 4 extensions that were not answered I spoke to Thanda. She verified that the line was down and that it is their fault. She promised to get back to me within the hour to tell me when a technician, who was already in my area, would be here. </p> <p> </p> <p>Yet again, following their appalling service, she did not call me back. I phoned her. She told me that apparently there is a fault at some box that had caused a few people in the area to loose their internet connections. </p> <p> </p> <p>I asked to speak to her manager. Hendricks Beytell. Of course he was not available. She promised to talk to him about getting a specialist network technician out. Their normal technicians cannot fix this problem. </p> <p>The cherry on the top is that the network technician will only be able to fix the problem on MONDAY!!</p> <p> </p> <p>I run a service business and was unable to work for four days last week and this week I will lose 3 to 4 days. </p> <p> </p> <p>Is Vumatel going to deduct 7 days of service from my account??</p> <p> </p> <p>I DEMAND THAT THEY FIX THE LINE TODAY!! If they do not, I will do everything in my power to advertise my story to the general public and mobilize my neighbors against Vumatel. </p>