*********** Service/Support.

1 Star to get a review is a lie. So far from the 3 August to today 17 August, I've received no assistance even after calling, emailing, and whatsapping dozens of times. I keep getting asked by Afrhost to call vumatel to resolve and vumatel keeps closing tickets because they ask me to get Afrihost to resolve. Nobody has called me yet to give me a solution.

The issue is that I have placed an order for Fibre to be activated at my home. However, the power light in the CPE device keeps flashing and we were unable to connect. I was given an object number which belongs to someone else and I was asked to contact this person directly to ask them to cancel their account, which they actively use in their home( at a completely different address). This was disturbing to the person i had to call as i should not be getting details of another client.

Even though this is highly ********* to be giving out the contact details of clients to random people to get the ISPs job done for them, this still has not resolved anything further. Vumatel keeps closing tickets without confirming with me, I only find out that they're not doing anything after calling the call centre everyday.

Vumatel, this was the ticket (313328) i logged with Ofentse from your support team , who assured me that this was being treated as urgent and that the line needs to be re-patched and that maintenance would assist. I called this morning to find out the call is already closed with no further action as they do not have any order number after i was told by Ofentse that the order was received from Afrhost.

I need a solution today.