*********** and call centre agents have terrible attitudes

Connectivity with fibre has been up and down due to "maintenance" with sms's sent on 15/1... 23/1.... 25/1.....10/2..... 14/2. I have not had connectivity since Sunday 11 Feb. I called Afrihost (service provider) on Tuesday, they logged a ticket with Vumatel and told me a technician will contact me. Wednesday my security calls to say Vumatel are there... no-one contacted me to arrange for a time to check as they need access to my premesis and I am at work. Wednesday evening again, Vumatel pitch (no-one confirms with me) and I am not there. Wednesday evening a representative calls me at 8pm, on Valentines evening to ask if it is a convenient time to talk and when will I be at the house! I voiced my complaint with the bad service and the rep asked what time suits me. I requested 7pm on Thursday evening. 7pm comes and goes, no Vumatel. Today (Friday) i call this morning and am promptly told that my address wasn't showing on their GPS and they couldn't find my address (strange since they were there twice in one day the previous day). When I complained to Richard (surname unknown) he kept repeating my address was wrong. I told him to get a manager to call me within the hour. He does, the guy apologises and says no problem what time suits you, I said 5pm tonight please. Great....... only for me to get YET ANOTHER call from my security at 1pm today, to say Vumatel are there! I call Vumatel to complain again, to be met with yet another call centre agent (Neo Lephoto) who speaks with a tone of complete nonchalance (same as the guy from this morning and the guy that called me last night). Does not put me through to a manager as I requested. Keeps me on hold to come back and tell me they confirmed they will be there after 5pm tonight. I said no, not after 5pm, I requested at 5pm. I had already arranged my schedule to be there at 7pm last night and no-one bothered to pitch or call me. She kept repeating yes, 5pm onwards. I asked for a direct number for a supervisor or manager if no-one pitches, she refused saying they won't and I must call the call centre.

I am disgusted and shocked with the complete lack of customer service from Vumatel and having to deal with individuals that speak to you as a client, with an attitude of irritation and being completely dismissive.

Because I am locked in with them on a contract, I will be sure to not refer anyone to them with any form of recommendation what-so-ever.