*********** agents and failer to deliver services

I just joined Web Africa last month on the 23th October 2022, as we speak today I don’t have internet access. I feel the company is a **** , how can so many people complain about having an active service that has no internet access(connection). Agents need to be trained to assist clients, I would like them to come to my place and remove the wires and take the router. For a month not having internet access,even if you cancel it , you will be told that you must give them 1 month notice to release the line .my question here why would you want to release a line in one month notice whereas even the internet access was never there for a first place .poor services even via DM’s for Facebook (vumatel) they are failing dismally. Community of South Africa please be careful with the businesses you’re joining (check reviews) that will help you not to waste time of big companies that don’t deliver their services in time , they deducted on the 23th October 2022 and on the 1st November 2022 deducted again and was told it’s for pro rata. I don’t have internet access,I don’t know how many times I have restarted the router for more than 5mins but no internet access. Technicians came on site to see my problem ,they tried fixing it but failed as well. So now please kindly send the service team to remove their wires and take the router.i will enquire another isp that doesn’t fall under the apple tree(Vumatel).