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<p>I am putting this on Hello Peter as Vumatell have no way for the public to escalate bad service.</p> <p>On Tuesday 12 September my internet went out. I phoned Vox who said the problem was with Vumatel.</p> <p>I spoke to Zozi who promised me someone will be here before 8 PM.</p> <p> This never happened.</p> <p>I then realised that if I switch off the Vuma unit for 15 the unit cools down and it starts working again.</p> <p>I phoned Wednesday morning and were promised by Naledi that someone will be here at 4 pm.</p> <p>I left work early and no one turned up. I phoned and spoke to Thanda who said that there was a break down. I asked her how many technicians they have and she said 4. I then made a comment as to if you only have four and not four hundred why was I not phoned to reschedule my appointment instead of me taking time of work to go to an appointment that were never going to happen.</p> <p>I told her that I want a different unit, another brand as they have now replaced three of the little devices that plug into the white box and I am sick of not having internet, she said no problem she will arrange that.</p> <p>I made a new appointment for this morning.</p> <p>Victor turned up without a unit and I told him that I won’t let him in as I want a unit from a different manufacturer as it is now the fourth timer this is happening and. He told me he will go do some tests, guess what the idiot cut me off completely.</p> <p> Victor also told me that there was no breakdown anywhere the day before, bunch of ***** you are.</p> <p>When I realise I had no internet I phone again never got the name of the *********** person I spoke to who said he will send someone, this never happened.</p> <p>I later phoned again and spoke to Yusaf in who sounded very helpful and said he will book out a new unit and send someone, he even gave me his cell, (very clever of him as he gave me the wrong number) He also did not send any one.</p> <p>I phone again and asked to speak to someone high up, Stephen put me to reception without telling me I am going through to reception. Grace at reception then put me through to an extension that does not even have voicemail.</p> <p>I phoned back and spoke to some supervisor Yusaf (this is another Yusaf) who promised me that he will send someone.</p> <p>I realise at around seven that my internet is back on. It is now 19:32 as I am typing this and have not seen or heard from anyone from Vumatel.</p> <p>The sad thing is that a supervisor can’t even keep a promise.</p> <p> </p> <p>I have an idea that this will not help as every person I spoke to and mentioned that I am going to put something on HelloPeter did not seem to perturb.</p>