Incompetency of Vumatel

Vumatel is a ****, I subscribed with them under HYPA as a service provider. I got my installation done on 01 April 2022 and I was only connected for 1 hour, I logged a service call with Vuma, which took five days for them to resolve my issue. And sadly I was told they would not reimburse me for my lost internet time of five days. It was discovered that they had my address captured incorrectly which they assured me was fixed, guess what this morning I woke up offline again and it is still not fixed, I just asked the lady that has been calling to confirm the address for me, only to realize that they still have the incorrect address. I have requested that their technical Manager calls me and it has not happened, and they are refusing to give me their contact details. All I need is for Vumatel to sort y connection, rectify my address on their system and get their managers to be hands-on and get their hands dirty just a little. It is very saddening to have my wife not being able to carry out her work because of the incompetency of Vumatel. They have all my details: Pinda Nyembe *** *** *** ***