Incompetency nje

Vumatel yeeerrrrrr. I spoke to my service provider who I was happy with SADV as an ISP. The connection was on point until one day I asked for debit order to my surprise I was moved to a new ISP Afrohost, the worst ever been to. I first was unable to connect and I was told it's a password issue which we tried changing with no luck. A technician tried to assist and failed then logged a call with ref number ***6. The guy tried assisting on the chat and advised he would come the next day being a Sunday after 3pm. He came the Sunday we got it running later that day and iv not had full service from the Thursday 25/09. I asked what would happen as I had not received my service for the 4 days the consultant said he would arrange for the credit to be reversed. Till today with no luck instead a prorata was debited on the 23rd and again they tried to collect today. When I asked for call back they promised to call but no call. The buffering with them is the worst and i was advised on provisioning not sure if it was done coz WOW. I guess I will need to find a new ISP since VUMATEL I have no issue with them but the ISP and the consultants