Incompetency leveled up

I am so disappointed with the service at Vuma i logged a call on monday as i wasnt connected along with four other houses and the fibre pole was hit by a car saturday night and other neighbours were completely disconnected from saturday they logged calls sunday morning,however my line ddnt break and was still connectd sunday. Monday i logged a call as i wasnt connecting and im supposed to work and later attend classes but i couldn't attend classed or submit the assignments due because of their incompetency. Their team only came to replace the pole but did not reconnect us. How are we supposed to work and submit our assignments with such poor service from the service provider. I logged a call again this morning when i got to the office at 8am and still they haven't assisted us the reply i got was that our query has been attended to and services have not fully been restored. That was 8am its now 18:00 and still no restoration im going to the office when i paid for the convenience of working from home. What in the world are their technicians doing? This is an extra cost for me a day or 2 to resolve is understandable but 4 days? No man you guys are taking advantage of your customers