Incompetence or Lack of interest???

Completely confused. Since June I've tried to find out from vumatel if they have released my line from a blunder created by another company. However when you call, you get no assistance. Now Mweb has sent me a message saying my Mweb fibre order is with the infrastructure provider? In other words.... Vumatel. Since August 7th Mweb has indicated they are trying to sort things out with vumatel....?? Now bare in mind... I've NEVER HAD A CONNECTION, NEVER RECEIVED ANY ROUTER, NEVER HAD ANY ACTIVATION. So my question is why is vumatel holding my line? Why is it so difficult for them to realise that there is no connection and I'm actually seeking one. Why do the call centre people refuse to assist? They refer you to sadv, and then sadv refers you back to vumatel? What the heck is going on? Is there so much incompetence within these company's that they cannot assist a potential client after 2 and a half months???