Incompetence on a Grand Scale

Item: Vumatel
Rating: 1
Author: Hilton S

This company has to rate right up there like dealing with the JHB City Council. Call Centre Agents don't know anything. Ask to speak to a manager and they don't call back. Technicians come out and say it's fixed when it isn't. Next lot then come out and can only escalate.

Basically, if you have a choice do not deal with this company.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

07 Sept 2017, 18:38

Good day Mr Sudbury

I trust that you are well.

Thank you for bringing your complaint to our attention. I tried contacting you to assist but was unsuccessful and I left a message on your mobile.

Should you need any further assistance, please contact us here at ***.

Kind Regards

The Vuma Team

Vumatel's reply07 Sept 2017, 18:38

Official

Good day Mr Sudbury

I trust that you are well.

Thank you for bringing your complaint to our attention. I tried contacting you to assist but was unsuccessful and I left a message on your mobile.

Should you need any further assistance, please contact us here at ***.

Kind Regards

The Vuma Team

Hilton S's updateReviewer Update

13 Sept 2017, 09:40

Still waiting for the issue to be resolved and really not much has changed. It is still up to you as the customer to chase them all the time. It is quite sad when my wife starts talking about Telkom as providing a better service and that maybe we should stick to our ADSL Line.

Hilton S's update13 Sept 2017, 09:40

Reviewer Update