Incompetence and lies

My fibre line has been down and after contacting my ISP was told that this was not an outage or maintenance but an issue specific to my line. A ticket was logged(ticket number ***5). Followed up with vumatel today and was advised that the outage was due to scheduled maintenance and that I should check their network status page for updates on my issue. This directly contradicts what I was previously told by my ISP. And my area is not even listed on their network status page as being under maintenance. So this means my issue has not been attended to this whole time waiting on maintenance that does not exist. This level of incompetence does not inspire confidence. And I will be charged in full at the end of the month while you guys just mess me around with baseless excuses. Do your jobs please!!!