NM
Nonkululeko M
1 reviews | Active since Jun 2015
07 Nov 2022, 19:27
Incompetence
Very disappointed with the service I received from Vumatel and supersonic. Logged a technical query with them last week Wednesday and still it has not been resolved . I follow up daily only to be told that ISP has been escalated the 24hrs to 72hrs SLA turned to 5day SLA. I am still waiting for query to be resolved
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Replies (2)NM
Nonkululeko M's updateReviewer Update
08 Nov 2022, 14:30I will disagree with you on that not be cause my neighbors do have their signals restored last week already, and I have 3 ISP numbers already but no one comes so that network incident is just an excuse
NM
Nonkululeko M's update08 Nov 2022, 14:30
Reviewer Update
I will disagree with you on that not be cause my neighbors do have their signals restored last week already, and I have 3 ISP numbers already but no one comes so that network incident is just an excuse
NM
Nonkululeko M's updateReviewer Update
10 Nov 2022, 05:38After been given another ISP still no service from you guy's. Yesterday you said that there's vandalism around Dobsonville can you specify which part of Dobsonville because it's funny how my neighbors don't have the problem that I have. 1 the address and phone number captured on your system does not match what I confirm every time I call secondly you close my tickets without any resolution. It's really frustrating for me to be doing such follow up. I would really appreciate if you send out maintenance today. I work remotely and this affects my performance extensively. My contact number is *** may a agent contact me
NM
Nonkululeko M's update10 Nov 2022, 05:38
Reviewer Update
After been given another ISP still no service from you guy's. Yesterday you said that there's vandalism around Dobsonville can you specify which part of Dobsonville because it's funny how my neighbors don't have the problem that I have. 1 the address and phone number captured on your system does not match what I confirm every time I call secondly you close my tickets without any resolution. It's really frustrating for me to be doing such follow up. I would really appreciate if you send out maintenance today. I work remotely and this affects my performance extensively. My contact number is *** may a agent contact me