Inactive services, REF ISP 778948

Please note that my services are inactive. The guys who came to install for me yesterday broke a cable and they said they have logged a call for it. The maintenance guys will come and fix it. Did not receive a Ref number for the call the logged. They said the maintenance guys will fix it yesterday(15 June 2022) and they will give me a call till to day im waiting. Also tried to call your call center waited on the line for more than 10 minutes this morning.

Received a ref number on the 19 June 2022. I called gain today 21 June 2022 still no luck the line is bad you cant hear the person on the other end, Wasted my airtime on that call. But this now is an inconvenience and poor service, i paid on the 30May2022 and in a few days I'll have to pay again and I have not utilized any services. was told to wait for 24- 48 hours now its been more than 72 hours no feedback nothing i am the one who must check the progress