Impossible connection delays

My line installation has taken a full month even though my complex was already live. From initially installing the wrong equipment to installing a damaged ONT put together with a glue gun. And now I still can't connect to the internet because they still haven't finished fully configuring my ONT/Fibre line. There has been no information about this and I have logged multiple requests with my ISP (Vox) and they have also not had any feedback from Vuma.