OR
Ofentse R
1 reviews | Active since May 2012
12 Sept 2022, 12:10
Imaginary Wi-Fi
Vuma and its subsidiaries are the most terrible in terms of customer service or lack thereof. Unreachable telephonically and just non existent. Worst grudge purchase I've ever made. Cant give you a 0 I'll give you a 1
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
12 Sept 2022, 12:50Good day Ofentse
We truly apologize for the experience thus far. How may we assist to better your customer experience with us?
Kind Regards
Vuma Team
We truly apologize for the experience thus far. How may we assist to better your customer experience with us?
Kind Regards
Vuma Team
Vumatel's reply12 Sept 2022, 12:50
Official
Good day Ofentse
We truly apologize for the experience thus far. How may we assist to better your customer experience with us?
Kind Regards
Vuma Team
We truly apologize for the experience thus far. How may we assist to better your customer experience with us?
Kind Regards
Vuma Team
OR
Ofentse R's updateReviewer Update
12 Sept 2022, 17:30Hi... It would help if you hired efficient staff who answer the phones when we call in. Also, I have been waiting for the payment link since 9am this morning. Please send it to me and also can you check why my service was disconnected with no warning?
OR
Ofentse R's update12 Sept 2022, 17:30
Reviewer Update
Hi... It would help if you hired efficient staff who answer the phones when we call in. Also, I have been waiting for the payment link since 9am this morning. Please send it to me and also can you check why my service was disconnected with no warning?
Vumatel's replyOfficial
13 Sept 2022, 07:17Good day Ofentse
We apologize for the experience thus far.
Kindly note that your service has been canceled as this month's payment failed however leading the service to be terminated. Please contact your ISP for any assistance with billing and payment links.
Kind Regards
Vuma Team
We apologize for the experience thus far.
Kindly note that your service has been canceled as this month's payment failed however leading the service to be terminated. Please contact your ISP for any assistance with billing and payment links.
Kind Regards
Vuma Team
Vumatel's reply13 Sept 2022, 07:17
Official
Good day Ofentse
We apologize for the experience thus far.
Kindly note that your service has been canceled as this month's payment failed however leading the service to be terminated. Please contact your ISP for any assistance with billing and payment links.
Kind Regards
Vuma Team
We apologize for the experience thus far.
Kindly note that your service has been canceled as this month's payment failed however leading the service to be terminated. Please contact your ISP for any assistance with billing and payment links.
Kind Regards
Vuma Team